Contact information

This Contact Information policy explains how customers, website visitors, regulators, service providers, and other stakeholders can contact Blinglane Inc. regarding orders, shipping, returns, privacy, legal matters, business correspondence, or general support.

Who We Are

This website, blinglane.com, is operated by Blinglane Inc., a corporation incorporated under the laws of Canada.

For the purposes of this Contact Information policy, "Blinglane", "Blinglane Inc.", "we", "us", and "our" refer to Blinglane Inc.

Registered Office

Blinglane Inc.
23 Bastion St Suite 108
Fort York, Toronto
Ontario, Canada

India Correspondence Office

Blinglane Inc.
10th Floor, Tower-B, Unitech Cyber Park
Sector-39, Gurugram
Haryana, India – 122001

The India correspondence office is used for customer-support coordination, India market correspondence, and administrative communication. It is not a retail store, return drop-off point, or legal registered office unless expressly stated otherwise in writing.

Customer Support

For order questions, shipping updates, returns, exchanges, damaged items, wrong items, address changes, cancellations, product questions, or general customer support, please contact us using the details below:

  • Email: care@blinglane.com
  • WhatsApp: +1-425-464-5263
  • Customer Self-serve Portal: account.blinglane.com
  • Support hours: Monday to Friday, 10:00 AM – 6:00 PM IST

To help us resolve your request faster, please include your order number, the email or phone number used at checkout, and a clear description of the issue.

Order, Shipping and Delivery Support

For questions about dispatch, tracking, delayed shipments, address changes, split shipments, return-to-origin cases, lost shipments, or delivery issues, email care@blinglane.com or WhatsApp +1-425-464-5263.

Please note that address changes can only be requested before dispatch. Once an order has been handed over to the courier, the delivery address generally cannot be modified.

Returns, Exchanges and Refund Support

For returns, exchanges, damaged items, wrong items, refund updates, or eligibility questions, contact us at:

  • Email: care@blinglane.com
  • WhatsApp: +1-425-464-5263

If your item arrives damaged, defective, or incorrect, please report it within 48 hours of delivery with a complete, unedited unboxing video and clear photos where applicable.

Privacy and Data Protection Requests

For privacy requests, data access, correction, deletion, consent withdrawal, marketing opt-out, or complaints under applicable privacy laws, contact:

Grievance Officer: Saurabh Gandhi
Email: gandhi@blinglane.com
Postal address: Blinglane Inc., 23 Bastion St Suite 108, Fort York, Toronto, Ontario, Canada

For day-to-day privacy requests, you may also email care@blinglane.com, and we will route the request to the appropriate team or Grievance Officer where required.

Legal Notices and Business Correspondence

For legal notices, formal correspondence, intellectual-property matters, regulatory correspondence, or business-related communication, contact:

Blinglane Inc.
23 Bastion St Suite 108
Fort York, Toronto
Ontario, Canada

Email: gandhi@blinglane.com

Legal notices must include the sender’s full name, address, contact details, the nature of the notice, supporting documents where applicable, and a clear description of the requested action.

Marketing and Partnership Enquiries

For collaborations, influencer requests, media enquiries, wholesale enquiries, or partnership opportunities, email care@blinglane.com with the subject line clearly stating the nature of your request.

Response Timelines

  • Customer-support enquiries: We aim to respond within 1–2 business days.
  • Shipping, return, and damaged-item requests: We review these as quickly as possible, based on order details and evidence provided.
  • Privacy and data-rights requests: We aim to respond within 7 days of receipt, subject to identity verification and applicable law.
  • Legal notices: Response timelines depend on the nature and complexity of the matter.

Important Notes

  • Please do not send returns to any address unless our support team has specifically instructed you to do so.
  • Our India correspondence office is not a public walk-in retail location.
  • For order-related support, always include your order number.
  • For damaged, defective, or wrong-item claims, please include proof within the required reporting window.

Policy Links

For more information, please review:

This Contact Information policy may be updated from time to time. The current version published on blinglane.com will always apply.